Privacy Policy

Overview

This policy explains how Paradice Air Conditioning collects, uses, and shares information when you visit paradiceair.com, request HVAC service or an estimate, or otherwise contact us.

Information We Collect

Information you provide

When you submit a service request, we may collect your name, phone number, email address, ZIP code, requested service type, message, scheduling preferences, and any other information you choose to provide.

Website and campaign information

Our site and service providers may automatically receive technical and usage information such as pages viewed, referring page, campaign parameters, browser and device information, approximate location derived from an IP address, and analytics client or session identifiers. We use this information to operate the site, prevent abuse, and understand how visitors find and use it.

How We Use Information

• Respond to service requests, schedule visits, and provide estimates or HVAC services.
• Communicate about a request, appointment, follow-up, or customer-service matter.
• Operate, secure, troubleshoot, and improve our website and forms.
• Measure which pages and marketing campaigns result in service requests.
• Maintain business records and comply with applicable obligations.

Google Analytics and Lead Attribution

We use Google Analytics to understand website traffic and marketing performance. When a service request is submitted, we may send a confirmed-lead event containing a form submission identifier, service type, source page, landing page, campaign source, medium, campaign, content or term, and anonymous Analytics client or session identifiers. This lets us associate a request with the visit or campaign that produced it.

We do not send the requester's name, phone number, email address, ZIP code, street address, or message content to Google Analytics. Google processes Analytics data under its own policies. You can read the Google Privacy Policy and learn about the Google Analytics opt-out browser add-on.

Service Providers

We use service providers to host the website, operate forms, store business records, deliver communications, and provide analytics. These providers may include Vercel for website hosting, Fillout for service-request forms, Google Workspace for business records, and Google Analytics for website measurement. They process information according to their agreements and privacy terms.

Cookies and Your Choices

Analytics and similar technologies may store or read identifiers in your browser. You can limit cookies through your browser settings or use Google's opt-out tool linked above. Blocking these technologies may reduce our ability to measure how the site is used but will not prevent you from contacting us by phone or email.

If you agree to receive text messages, message and data rates may apply. Reply STOP to opt out of text messages. You may also ask us to stop non-essential email communications.

Retention and Security

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and warranty records, resolve disputes, and meet legal or operational needs. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.

Access, Correction, and Deletion Requests

You may contact us to ask about the personal information we maintain about you or to request a correction or deletion. We may need to verify your identity, and some information may be retained when required for business, warranty, safety, fraud-prevention, or legal purposes.

Children and Policy Updates

Our services are intended for property owners, tenants, and other adults seeking HVAC service, not children. We may update this policy as our services or practices change. The date above identifies the latest version.

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